Customers will be able to return the articles that present manufacturing defects, in which case they will be refunded in full of the value of the same and the respective shipping costs. Only items that are still in their original packaging and in perfect condition will be accepted. The deadline for exchanges and returns is 30 days.
Alternative Dispute Resolution RAL
According to Law no. 144/2015 in case of litigation the consumer may resort to an Alternative Dispute Resolution Body of consumption:
CACCL - Center for Consumer Conflict Arbitration in Lisbon